Testimonials

What PINS customers say

The thing I love most about PINS is everything. It used to take us 2 days to send expired notices, but now I literally press a button and get all my expired notices done within 5 minutes. Our experience with PINS Customer Service has been outstanding, you can’t beat it!
Cyndia Ryan
Risk Manager, C.W. Driver
PINS creates transparency, everyone is on the same page with compliance items. What used to take 3 people is now done by 1 person, which freed them up to take on other key initiatives like safety compliance and SDI programs.
Kendall Thornley
Sr Risk Specialist, Morley Builders
PINS has been a game changer for our insurance tracking! PINS has saved CSM Group a tremendous amount of time when it comes to entering data and sending notifications to our trades. PINS customer service team is incredibly responsive and has implemented specialized tools to save us time, such as the easy-to-use Cloning Tool.
Mike Louwaert
Project Engineer, CSM Group
The PINS Team provided outstanding training, backed us with steady support and genuine attentiveness to detail in what we needed.

They made a noticeable difference in the overall success on moving forward with the PINS program.
Dina Ash
HR Administrator, South Orange County Wastewater Authority

Need help deciding?

COI Software Comparison FAQ

Answers to the questions teams ask when comparing COI tracking softwares.

What are the best PINS Advantage alternatives?

The main alternatives to PINS are illumend (formerly myCOI), TrustLayer, BCS, Jones, and EvidentID. Each takes a different approach. illumend uses fully automated AI review with no human approval loop. Jones and myCOI operate as managed services where a third-party team handles compliance on your behalf. BCS and EvidentID are broader third-party risk platforms where COI tracking is one module among several. PINS is purpose-built for COI and endorsement compliance, with AI-assisted review and every compliance decision staying with your team. For a full breakdown, see Best COI Tracking Software in 2026.

How does PINS compare to illumend?

illumend runs compliance on fully automated AI. Their Lumie engine makes compliance decisions without human review. PINS gives your team control over which actions the AI takes on your behalf. Every approval, rejection, waiver, and exception stays with your team. For teams where audit defensibility requires documented human decisions, that distinction matters. See the full PINS vs illumend comparison.

How does PINS compare to myCOI?

myCOI operated as a managed service where their team handled compliance review on your behalf. PINS gives your team the tools to manage compliance in-house, with AI handling the document review and your team making every final call. For teams that want control and context over their compliance program rather than delegating it to a third party, PINS is the more direct fit. See the full PINS vs myCOI comparison.

What do PINS Advantage reviews say?

PINS reviews on Capterra and G2 consistently highlight three things: the support team's responsiveness and expertise, the time savings on expired certificate management, and the ease of vendor submission through the no-login upload link. Morley Builders reduced expired notice management from two days to five minutes. C.W. Driver describes support as outstanding and sees the same five-minute turnaround. The most common areas for improvement in reviews involve interface complexity for teams with very large or complex vendor networks. Read verified PINS reviews on Capterra.

How does PINS compare to managed COI tracking services?

Managed COI tracking services handle document collection, review, and vendor follow-up on your behalf. That reduces your team's day-to-day involvement but places a third party between your team and your vendors. Exceptions and edge cases still come back to your team, often without the context to resolve them quickly. PINS keeps every compliance decision with your team while automating the collection, follow-up, and initial review work. For a full breakdown of the tradeoffs, see In-House vs Outsourced COI Tracking.

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Insured Profile Page showing insurance policies in compliant status-1